Please contact Vacancéole after booking to get all the necessary information regarding your stay (reception opening hours, access to the property, contact details, additional services available, things to do in the area and other practical information).

For any request related to an accommodation with disability access, please contact the property directly.

Reception opening hours:

- Monday : 08:00 to 11:00

- Tuesday : closed

- Wednesday : 08:00 to 11:00

- Thursdays : 08:00 to 11:00 and 16:00 to 19:00

- Friday : 08:00 to 11:00 and 16:00 to 19:00

- Saturday : 08:00 to 12:00 and 15:00 to 20:00

- Sunday : 08:00 to 11:00 and 16:00 to 19:00

Please note that these times may be modified.

If you plan to arrive outside these times, please contact the property by telephone at least 24 hours before check-in. Contact details can be found on the booking confirmation.

Payment is only possible by Visa, MasterCard or American Express.

Cheques Vacances holiday vouchers are not an accepted method of payment.

Guests can benefit from preferential rates for ski passes and ski equipment. For more information, please contact the property directly.

-For stays from 1 to 6 nights, bed linen, towels and TV are provided.

Bed linen and towels change is possible upon request and for an extra charge. End-of-stay cleaning is included in the rate, except for the kitchen area and dishes which must be cleaned by the guests. For stays of 7 nights or more, bed linen, towels and end-of-stay cleaning are not included in the rate but are available for an extra charge.

모든 투숙객은 체크인 시 사진이 부착된 유효한 신분증과 신용카드를 제시하셔야 합니다. 모든 별도 요청 사항은 체크인 시 가능한 경우에 한해 제공되며, 추가 비용이 부과될 수도 있음을 안내드립니다.

예상 도착 시간을 Vacancéole - Au Coeur des Ours에 미리 알려주세요. 예약 시 별도 요청란에 기재하거나 예약 확인서에 기재된 숙소 연락처로 직접 연락하셔도 됩니다.

숙소 도착 시 손해 보증금(€ 300)을 지불하셔야 합니다. 신용카드를 통해 지불하실 수 있습니다. 체크아웃 시 환불 받으실 수 있습니다. 숙소 측에서 객실 점검 후 이상이 없을 시 손해 보증금 전액을 신용카드를 통해 돌려드립니다.