• Apartments
  • Kitchen
  • City view
  • Garden
  • Swimming pool
  • Free WiFi
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Daily housekeeping
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Featuring an outdoor pool and a garden with BBQ facilities, Hotel Playa Encantada is located just 4 blocks from Mamitas Beach in Playa del Carmen. This modern hotel offers free Wi-Fi. The stylish air-conditioned rooms at Hotel Playa Encantada feature flat-screen cable TV, a desk and a fan. The private bathrooms include a shower and towels. Around Hotel Playa Encantada can find a wide range of shops, restaurants and lively bars on the famous 5th Avenue, just a 5-minute walk away. Playa del Carmen ADO Bus Station is opposite the hotel, while the Cozumel Ferry Terminal is 0.6 mi away. Xcaret Eco Theme Park is a 10-minute drive away, while Cancun International Airport is within a 45-minute drive.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

Located in the real heart of Playa del Carmen, this property has an excellent location score of 9.0!

Breakfast Info

American, Buffet

Reliable Info
Guests say the description and photos for this property are accurate.

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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 sofa bed
and
2 queen beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.3
Facilities
8.3
Cleanliness
8.7
Comfort
8.7
Value for money
8.6
Location
9.0
Free WiFi
8.2
Select topics to read reviews:

See what guests loved the most:

  • Rudolf
    United States of America United States of America
    Right across the street from ADO bus station Drinking water available at the lobby Good restaurant selections nearby
  • Caroline
    United States of America United States of America
    Next to the Alterna bus station, so convenient for overnight stays . Very spacious and well appointed room .
  • Sean
    United States of America United States of America
    The Wi-Fi was a bit spotty I have stayed there many times before and that has never happened I need Wi-Fi for work I wouldn't have brought this up

Area info

Amenities of Hotel Playa Encantada
Great facilities! Review score, 8.3

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Air conditioning
  • Daily housekeeping
  • Garden
  • Breakfast
Parking
No parking available.
Internet
WiFi is available in all areas and is free of charge.
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Living Area
  • Sofa
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Room Amenities
  • Sofa bed
  • Clothes rack
  • Tile/Marble floor
  • Fan
  • Ironing facilities
  • Iron
Accessibility
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Outdoors
  • Outdoor furniture
  • Garden
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Beach chairs/Loungers
Services & Extras
  • Wake-up service
  • Wake-up service/Alarm clock
Outdoor & View
  • View
Front Desk Services
  • Invoice provided
  • Concierge
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
Miscellaneous
  • Designated smoking area
  • Air conditioning
  • Elevator
  • Family rooms
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • 24-hour security
  • Safe
Languages Spoken
  • English
  • Spanish

House rules

Hotel Playa Encantada takes special requests – add in the next step!

Check-in

From 3:00 PM to 6:00 PM

Guests are required to show a photo ID and credit card at check-in

You need to let the property know what time you'll be arriving in advance.

Check-out

From 7:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Hotel Playa Encantada accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Pets

Pets are not allowed.

The fine print
Must-know information for guests at this property

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost.

Breakfast service is provided at Ipanema's Grill restaurant, located three blocks from the hotel.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area so guests might experience some noise.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

FAQs about Hotel Playa Encantada

  • You can choose from a number of accommodation options at Hotel Playa Encantada (subject to availability) that can accommodate:

    • 2 guests
    • 4 guests

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • Guests staying at Hotel Playa Encantada can enjoy a highly-rated breakfast during their stay (guest review score: 2.5).

    Breakfast option(s) include:

    • American
    • Buffet

  • Yes, Hotel Playa Encantada is popular with guests booking family stays.

  • Hotel Playa Encantada is 1,000 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hotel Playa Encantada may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Hotel Playa Encantada is from 3:00 PM, and check-out is until 12:00 PM.

  • Hotel Playa Encantada offers the following activities/services (charges may apply):

    • Swimming pool

  • Hotel Playa Encantada has the following number of bedrooms:

    • 1 bedroom

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • The nearest beach is 0.6 miles from Hotel Playa Encantada. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.