City Centre, Station Rise, York, YO1 6HT, United Kingdom
#19 of 104 hotels in York
Guests' ChoiceBased on 8742 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Rebecca
United KingdomThe furniture in the rooms looks tired and the leg on the bedside table was broken.
The property is stunning and the location is great.
Stayed in June 2024
Reviewed: 2 June 2024
Kathleen
CanadaLovely hotel. Staff very friendly. Good location The most comfortable bed Food & choice very good
Stayed in May 2024
Reviewed: 1 June 2024
Marta
United KingdomEverything was perfect
The hotel lives up to its name, it is very grand. The staff are exceptional and really attentive with the guest. The room was amazing, spacious, quiet and comfortable. The hotel was unbelievably clean and the cleaners did an amazing job. It’s walking distance to everything you could need and had such a range of facilities. Truly one of the, if not the, best hotels I’ve ever stayed at.
Stayed in June 2024
Reviewed: 1 June 2024
Lauren
United KingdomNothing
The comfortable room
Stayed in June 2024
Reviewed: 1 June 2024
Tara
United KingdomNothing
Location perfect staff very helpful
Stayed in May 2024
Reviewed: 1 June 2024
Masaki
United KingdomGreat location close to the station and the heart of historic York. The room was spacious and impeccable with Molton Brown toiletries.
Stayed in May 2024
Reviewed: 1 June 2024
Arthur
Netherlandsn/a
amazing building with renewed purpose
Stayed in May 2024
Reviewed: 1 June 2024
Helen
United KingdomSuper friendly staff who were pleasant throughout our stay and couldn't do enough to help. We were upgraded with a discount offer to an executive suite which was beautiful. Spa is also a gem and difficult to find in York City centre.
Stayed in May 2024
Reviewed: 31 May 2024
Helen
United KingdomThe location was excellent, hotel room very comfortable and the staff were really helpful and friendly.
Stayed in May 2024
Reviewed: 31 May 2024
David
United KingdomBed was very hard
Stayed in May 2024
Reviewed: 31 May 2024
Lorna
United KingdomNA
Everything
Stayed in May 2024
Reviewed: 30 May 2024
Louise
United KingdomAbsolutely beautiful! Amazing quality everywhere…wonderful staff excellent service. Rooms were really high quality and very clean
Stayed in May 2024
Reviewed: 30 May 2024
Ray
United KingdomNothing comes to mind.
Everything about this place is amazing - Staff, Food, Facilities, Location, Cleanliness! I will be back :).
Stayed in May 2024
Reviewed: 29 May 2024
Karen
United KingdomAnother excellent experience at The Grand. It's becoming my second home. Gluten free biscuits in the room and a new gluten free section at breakfast. Heaven.
Stayed in May 2024
Reviewed: 29 May 2024
Stephen
United KingdomNothing
Very good
Stayed in April 2024
Reviewed: 29 May 2024
Begoña
SpainNothing, it was great
It was charming and elegant. Our room was in the newer building and it was large and beautiful.
Stayed in May 2024
Reviewed: 29 May 2024
Lynn
United KingdomEverything about the grand was wonderful
Stayed in May 2024
Reviewed: 29 May 2024
Calvin
United StatesBeautiful old building
Stayed in April 2024
Reviewed: 28 May 2024
Christopher
United KingdomBeautiful hotel, comfortable spacious room.
Stayed in May 2024
Reviewed: 28 May 2024
Linda
United StatesGrand old hotel.
Stayed in May 2024
Reviewed: 28 May 2024
Jodie
United KingdomAmazing from start to finish! Staff were so friendly and welcoming even had a little birthday surprise when we arrived which was lovely. Room was amazing and clean. Facilities were great, didn’t want to leave!
Stayed in May 2024
Reviewed: 28 May 2024
Carolyne
United KingdomOn fri and Saturday night night club booming from 930-3am so couldn’t sleep. Other nights it was quiet. Last night the room was barely cleaned. Other days it was perfect. Beds were turned down on one night only if our 4 night stay.
Luxury hotel. Beautiful rooms. Lovely staff and great location
Stayed in May 2024
Reviewed: 27 May 2024
Kidman
United KingdomThe tea tray was minimal in choice and amount . 2 tea pots would have been helpful.
The location and staff are fantastic. The staff are the best and would be the reason for my return visit.
Stayed in May 2024
Reviewed: 26 May 2024
Andrew
United KingdomBit to much chlorine in the jacuzzi. Could do with a smaller pillow choice
Beautifully furnished very clean amazing decor throughout the hotel
Stayed in May 2024
Xanten, Germany
Cluj-Napoca, Romania
Kovalam, India
Belgrave, Australia
Buenos Aires, Argentina
Telavi, Georgia
Aktau, Kazakhstan
Itacaré, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content