Character and charm Very clean Welcoming friendly helpful staff

Stayed in May 2024

Absolutely lovely property in the heart of downtown York. We just adored the room we stayed in, which was the Drawing Room as well as our meals we had at the Cellar Bar. Would recommend for a luxurious and charming stay away from home. Staff was extremely friendly as well.

Stayed in May 2024

beautiful hotel and absolutely stunning breakfast

Stayed in May 2024

There was nothing I didn't like.

Excellent breakfast in relaxing surroundings. Very well stocked coffee & tea tray in room. Very comfortable bed and sofa. Staff helpful and attentive. Lovely outdoor area for drinks & food.

Stayed in May 2024

What a fascinating building with a very interesting history. Very comfortable rooms and tastefully decorated.

Stayed in May 2024

My room # 10 was facing the courtyard where there are at least 20 -30 outdoor tables that are sitting companies of people who are just having drinks after 4-5 pm until probably at least 11 pm . It is loud … room is super hot , as it has 2 windows facing West and there are dumpsters under the windows . U can only open tiny bit of windows to air the room and it isn’t helping . Luckily I was exhausted that day and felt asleep despite all the noise . 4 am garbage and cleaning trucks woke me up and noise was going for a while . At this point it is better just to get up .

Lodge is a great place in terms of location , restaurant and cellar , if one interested . Room is very spacious with all one needs for the stay . Bed is very comfortable , tea and coffee , cookies , and milk that is delivered to the room for your morning as well . Breakfast was very tasty

Stayed in May 2024

Did request a bath ,but maybe I missed the email stating they had no baths -did wonder why we were allocated an outside room which was right outside the kitchen extractor fan ..so this was on until 11.30 ish each time

Finished to a very high level -great location-friendly staff

Stayed in May 2024

It was quirky but old mixed with modern

Stayed in May 2024

Loved everything.

Everything, great location, friendly staff, comfortable room and lovely touches. Amazing breakfast too!

Stayed in May 2024

Nothing

Great period property full of character beautiful room and good restaurant

Stayed in May 2024

Nothing

The history of the place. The atmosphere was great.

Stayed in May 2024

Bins being empty late at night

Lovely historic building, good decoration.

Stayed in May 2024

Beautiful rooms in a great location. The included breakfast was a lovely touch. Would definitely stay here again!

Stayed in May 2024

No on site parking, so have to park in a paid lot a few hundred meters away, but the hotel can't fix that.

Peerless location, very comfortable.

Stayed in May 2024

Excellent location and lovely hotel

Stayed in May 2024

The breakfast wasn't as nice as we'd have hoped given how beautiful the hotel was and its star rating. I ordered poached eggs on toast and my husband poached eggs with salmon. Both dishes were fine but little effort was made with presentation not even butter on the toast. The continental pastries were mini versions and tasted stale and hard, a fresh full sized croissant would've been wonderful. We waited a good 20 minutes for a coffee refill (a pot on the table would've been a better idea). All in all just a basic breakfast with acceptable service. It wouldn't stop us coming back again because overall we loved it....but next time we'd go out for breakfast.

The room was beautiful and so clean! We booked for a birthday gift and were really impressed with the room and hotel. We were in the Doctors Office it had super high ceilings a luxury bed and the huge bath was a real treat. We had a view of the Minster too! Loved it!!!

Stayed in May 2024

Stylish very comfortable and excellent location.

Stayed in May 2024

Few squeaky floor boards 😀

How close it was to the centre

Stayed in May 2024

Hotel really needs a common area to sit and read

Location is great

Stayed in May 2024

My room on the first floor was overlooking the front of the property, which was exceptionally clean and had character. Breakfast was served downstairs in the Cellar Bar and, in my opinion, there was plenty of choice. The staff were all friendly and professional. The hotel couldn’t be in a better location for visiting the City. If arriving by train, this is only a 10 minute walk from the station.

Stayed in May 2024

Price seemed quite high for a standard room on the terrace. Would have much preferred to stay in the actual hotel itself as we have on previous occasions.

Good location and ambiance of the hotel

Stayed in May 2024

Nothing to dislike

Everything was beautiful 😍 great location for the heart of York,we loved seeing the York minster cathedral from our room 🥰.I have arthritis in my hips but I didn't care because it was worth it and probably helped me with my daily exercise 🙂 but if you can't walk then it's not a room for you, but they have lots of rooms on the ground floor and it's worth the stay as it is so central, food is amazing breakfast is good and the staff are fantastic, especially Amy who went out of her way to accommodate us, she's an asset to judges lodgings 🙂. night lights in the front of the hotel to sit and enjoy a drink is wonderful.

Stayed in May 2024

Minor issues with our room. Cold shower on arrival (quickly sorted), Round door handles meant fingers were easily caught on the door frame (change to levers), Position of toilet roll holder made access to toilet awkward (suggest putting it on the back of the door)

Location is perfect. staff were lovely. Interesting building. Would happily stay again.

Stayed in May 2024

Everything was as hoped for

locatiuon; Vstaff, room with a/c; breakfasts, cocktails!

Stayed in May 2024