Rynek Główny 44, Old Town, 31-017 Krakow, Poland
#30 of 269 hotels in Krakow
Guests' ChoiceBased on 1173 hotel reviews
9.2Cleanliness
9.3
Comfort
9.4
Location
9.9
Facilities
9.2
Staff
9.4
Value for money
9.1
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: June 10, 2024
James
United KingdomNo view from room. Would have liked option to swap complimentary bottle of Prosecco for something else we would prefer.
Spacious and comfortable room. Large shower facilities. Clean. Complimentary bottle of Prosecco in room although we don't like Prosecco.
Stayed in June 2024
Reviewed: June 10, 2024
Lydia
United KingdomFantastic location right in the centre of Krakow. The Hotel was immaculate inside and out and very dry welcoming. The Jacuzzi overlooking the square is unique and a lovely addition to the room. We stayed on the top floor in 301 and really enjoyed our stay. The staff at the reception and in the restaurant could not do more to help you. Brilliant customer service and extremely welcoming.
Stayed in June 2024
Reviewed: June 8, 2024
Pauline
United KingdomNothing
Fantastic location on main square. Central for everything.
Stayed in June 2024
Reviewed: June 7, 2024
Andrew
United KingdomVery modern very clean and right in the centre
Beautiful clean room with very friendly staff
Stayed in June 2024
Reviewed: June 7, 2024
Timea
United KingdomThat we had to leave. I wish we could stay longer.
Amazing hotel really we had such a lovely time. Hotel was so clean, hot tub was amazing and shower too, reception staff were so lovely and happy to help with everything, also our personal driver Paul was lovely, breakfast was excellent so much to choose from and we will be back next year already looking forward to it 😊 Thank you again for everything 😊
Stayed in June 2024
Reviewed: June 7, 2024
Claire
United KingdomThe junior suite was amazing. Great views of main square. The jacuzzi bath was immense
Stayed in June 2024
Reviewed: June 6, 2024
Eleanor
IndonesiaOur sink didn’t drain properly and the shower was a learning curve. Room was a little small.
Fantastic location. Comfortable room with powerful air conditioner and great bed. Hotel had a few restaurants right in the main square. So picturesque!
Stayed in June 2024
Reviewed: June 6, 2024
Patricia
United KingdomClean, lovely decor, very comfortable beds
Stayed in June 2024
Reviewed: June 4, 2024
Sarah
United KingdomThe location of this hotel was fantastic. It’s right on the main square and walking distance to the castle and the Jewish Quarter. The hotel also has a lovely vibe. The breakfast was lovely with a good variety of foods, and the drinks in the room being included was a real bonus. The staff were very friendly and helpful.
Stayed in May 2024
Reviewed: June 4, 2024
Ryan
United KingdomThe hotel was central to the square with excellent friendly staff and clean rooms.
Stayed in May 2024
Reviewed: June 3, 2024
Ann
United KingdomJacuzzi in bedroom took up too much space and looked out of place. No direct access to the hotel restaurants or bar - had to go outside the hotel
Location
Stayed in May 2024
Reviewed: June 3, 2024
Nichola
United KingdomOur room didn’t have an opening window.
It was very well positioned, lovely room, clean and very pleasant staff.
Stayed in May 2024
Reviewed: June 2, 2024
Martin
United KingdomWe didn't particularly enjoy the breakfast selection. There were many options, but probably more in keeping with the local diet, which of course is perfectly fine, just not to our taste.
From initial booking to transfer from the airport in the Rolls Royce, everything was smooth. The room was great, spotlessly clean (and cleaned daily throughout our stay), great facilities including a large Smart TV, included mini bar with soft drinks and juices (restocked daily), coffee machine, jacuzzi bath....the list goes on. The staff were extremely polite and helpful. We had an early start to go an an excursion so the staff provided us with a packed lunch meal. The location is perfect as the doors lead directly onto the Old Town Square and immediate access to many bars and restaurants.
Stayed in May 2024
Reviewed: June 1, 2024
Patricia
United KingdomNothing
Clean comfortable, great location
Stayed in June 2024
Reviewed: May 25, 2024
Matthew
United KingdomHaving to leave. Krakow is stunning.
Fantastic place. Very beautiful and staff were faultless. Complimentary vodka with breakfast is legendary.
Stayed in May 2024
Reviewed: May 25, 2024
Debbie
United KingdomNothing all good
Great Location - lovely rooms - good choice at breakfast- friendly staff - complimentary Prosecco on arrival
Stayed in May 2024
Reviewed: May 24, 2024
Amy
United KingdomGreat location on the main square.
Stayed in May 2024
Reviewed: May 23, 2024
Peter
United KingdomRight on edge of Krakow main square
Stayed in March 2024
Reviewed: May 20, 2024
Linda
IrelandAlmost all the tv stations were in Polish. No apps on the TV.
Perfect location on the main Square.
Stayed in May 2024
Reviewed: May 19, 2024
Gary
United KingdomNothing
Location by the old town square is brilliant. The room we had was very good with a view of the square. Good breakfast included in price.
Stayed in May 2024
Reviewed: May 18, 2024
Michelle
United KingdomNot much!
Location was perfect
Stayed in May 2024
Reviewed: May 17, 2024
Jenny
United KingdomCouldn’t open the windows but think that was due to the pidgeons
Was a perfect location in the main square. The room was cosy, great shower room, had a fridge & good refreshment facilities. Lots of choice for breakfast & right next door to a restaurant/pub.
Stayed in May 2024
Reviewed: May 17, 2024
Teresa
IrelandNothing really.
The location was fantastic. Lovely rooms, very comfortable beds and a note left if bed don’t suit can give a diff one. Very nice staff all of them. Lovely breakfast also. Lovely treats left in room complimentary. Would def stay there again
Stayed in May 2024
Reviewed: May 16, 2024
Dani3dee2008
United KingdomNothing bad to say
Really good location, the bed was really comfy.
Stayed in April 2024
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