2390 West Detroit Boulevard, Pensacola, FL 32534, United States of America
#16 of 58 hotels in Pensacola
Guests' ChoiceBased on 289 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.6
Staff
9.1
Value for money
8.1
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 2, 2024
Michael
United States of AmericaNothing was bad/wrong could just tell that they get a lot of business and have been hit by hurricanes they are doing work to the building as I’m typing this out!
Everything was great, nothing was bad! Read alot of bad reviews about the breakfast but I stayed 3 days and every morning was plenty of delicious food ,my wife and I had a fully belly everyday!
Stayed in May 2024
Reviewed: May 29, 2024
Barbara
United States of AmericaBeds a little hard
Friendly service
Stayed in May 2024
Reviewed: May 3, 2024
Carol
United States of AmericaI didn’t like the location. With traffic, it’s a little difficult to get to.
The property was very clean.
Stayed in April 2024
Reviewed: April 10, 2024
Kennon
United States of AmericaAll was well
All was well Food was good Slept well Very clean
Stayed in April 2024
Reviewed: March 17, 2024
Guadalupe
United States of AmericaStaff
Location
Stayed in March 2024
Reviewed: February 28, 2024
Deirdre
United States of AmericaManagement should be ordering breakfast items based on their reservation numbers. Less processed food and more fruit and yogurt. Fruit and yogurt were the popular items.
Breakfast was decent the first day, but by day 3 there were little or no options. Inventory wasn't replenished until day 7.
Stayed in February 2024
Reviewed: February 21, 2024
Travis
United States of AmericaThe breakfast
Close to main hwy.
Stayed in February 2024
Reviewed: February 11, 2024
Susane
United States of AmericaWe booked through Booking.com and requested a king room. We got a confirmation and was asked to pre register send a pic of my drivers license. I did this. Upon arrival I was given a two queen room and the front desk asked for my driver's license again. I said I had followed the directions and sent but her comment was it doesn't always work or the girl before me didn't print it. I also stated I asked for a king bed and I booked through Booking.com and she said she is giving us what Booking.com sent her. My confirmation stated a king. Bathroom is tight.
The property seems new but it was very clean and easy to get to. It was an overnight stay as we were traveling. The room was nice and bed VERY comfortable! Coffee in rooms is always a bonus for me. Nice shower head and hot water.
Stayed in February 2024
Reviewed: December 5, 2023
Liz
AustraliaNot enough pillows, breakfast was disappointing.
Our king room was fantastic. Comfy bed and spotlessly clean. Guest laundry was a godsend.
Stayed in December 2023
Reviewed: November 25, 2023
Melanie
United States of AmericaPretty
Stayed in November 2023
Reviewed: October 30, 2023
Alisson
United States of AmericaThere was a smell in the whole building and also rooms
It was accesible
Stayed in October 2023
Reviewed: October 5, 2023
Tianna
United States of AmericaThe staff was nice
The front desk and kitchen staff was very nice and helpful .
Stayed in September 2023
Reviewed: September 14, 2023
Janice
United States of AmericaThe sound of the AC going on and off and the sound of the friege going on and off kept my husband awake.
The breakfast was great, the hotel clean. the room was generally comfortable.
Stayed in September 2023
Reviewed: August 30, 2023
Travis
United States of AmericaThe walls (and doors) seem really, really thin. I heard every conversation happening within 20 feet of my room - just a word of caution for those on a tryst. The air conditioner was really loud and woke me up a couple times just turning on, but that's just how some are, no biggie.
Free breakfast included with stay, coffee available downstairs, and plenty of snacks and drinks. The staff were super polite, and the area was really nice. The room was cozy and I had no issue preparing for my MCAT the night of my stay. Sheets were obviously clean, bathroom was nice. The staff at the front desk were some of the best.
Stayed in August 2023
Reviewed: August 15, 2023
Huffman
United States of AmericaThere was a musty smell walking into the room but that is because of humidity and all the moisture that is let into the room
The property was nice and clean. Breakfast was good
Stayed in August 2023
Reviewed: August 1, 2023
Justin
United States of AmericaThe first room we had smelled like straight mildew/mold. We were switched to a nice clean smelling room. The air conditioners leaked at the bottom, causing the mold smells throughout the hotel. Probably needs to be looked at. The powdered eggs are always terrible. The toilet paper is the worst kind you can get that just shreds. The carpet in the hallways was pretty stained up and could use some deep cleaning.
Good value compared to other places Breakfast was good Staff were friendly Hotel was nice and clean
Stayed in July 2023
Reviewed: July 21, 2023
Fathima
United States of AmericaThe breakfast was decent. The room served the purpose for our quick overnighter The room was clean
Stayed in July 2023
Reviewed: July 13, 2023
Amanda
United States of AmericaThe neighborhood was trash, the hotel next door had crack heads. The area was not safe at all, better to stay closer to the beach.
The pool was nice and warm, a little small tho.
Stayed in July 2023
Reviewed: July 5, 2023
Elizabeth
United States of AmericaSmall pool area.
Good breakfast, clean.
Stayed in July 2023
Reviewed: June 26, 2023
Richard
United States of AmericaThe television didn’t work at all the entire time we were there
Breakfast was very good and it was nice and clean
Stayed in June 2023
Reviewed: June 23, 2023
Mary
United States of AmericaWas not able to see cable due to the storms
Stayed in June 2023
Reviewed: May 1, 2023
Shonna
United States of AmericaMusky smell upon entering the room. Another guest stopped me in the hallway the next morning & asked if our room had a strange smell & I said “yes, it did”.
Very clean! Friendly staff!
Stayed in April 2023
Reviewed: April 28, 2023
Turman
United States of AmericaWe had an issue about the smell in our room on our prior stay in 4-11-23 and, although this room was much better there was still a smell like mildew - also, the ice machine was not working both times we stayed
Lady at the checkin desk was super friendly and accommodating-
Stayed in April 2023
Reviewed: April 13, 2023
Turman
United States of Americamain issue was a very off-putting smell that hit us as soon as we stepped into the room- like a mildew smell mixed with the smell of a strong scented carpet cleaner, one of those you never want to use because it is so irritating
staff was extremely helpful and polite-
Stayed in April 2023
London, UK
Harrisburg, USA
Blanquefort, France
Port Dickson, Malaysia
Szklarska Poręba, Poland
Stalettì, Italy
Freiburg im Breisgau, Germany
Gwalior, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content