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Reviews of Heritage Inn

1700 Fox Farm Road, Great Falls, MT 59404, United States of America

#16 of 27 hotels in Great Falls

Guests' Choice

Review Score

Based on 774 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.5

  • Free WiFi

    6.9

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Showing 1 - 25

  • Reviewed: April 26, 2024

    7.0
    Room was comfortable, food was good. My only complaint was the pool area
    • Leisure trip
    • Family with young children
    • King Room with Pool View
    • Stayed 1 night
    • Submitted from a mobile device

    Got a poolside room so my grandson could swim, there had been a birthday party so trash cans were overflowing, toys and towels laying everywhere, hot tub was extremely murky and smelled. I would think after an event like that there would be staff available to clean it up right after.

    I like the location, and i like that there is a restaurant bar.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    It was good for 90%. Definitely go back
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot tub and pool were very dirty.

    The staff was great. Animal friendly without outrageous prices.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    6.0
    It was comfortable and the staff were great. Was a little disappointed there was no pool and I wasn’t notified.
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I wasn’t notified there was no pool during my stay, which was one of the main reasons I had wanted it. Then after finding out I wasn’t offered a refund of any kind.

    The room and staff.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    Overall was good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great other than no mention of pool not working and no price reflection as we paid for the whole package not just part of it

    We booked for date night specifically for hot tub and pool time is why we chose this hotel. Upon checking in we were told hot tub and pool were out of service with no mention of anything when we booked. Had we known we would’ve booked a much cheaper hotel with no pool. Price didn’t reflect the facilities not working

    Stayed in March 2024

  • Reviewed: February 19, 2024

    6.0
    Would look elsewhere if staying in Great Falls again.
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 4 nights

    Hot tub was slimy and poor cleaning of room, Rooms very small and dingy. Very large complex and placed at far end of building.

    Staff were pleasant and food in lounge was good.

    Stayed in February 2024

  • Reviewed: January 18, 2024

    6.0
    Worst bed ever
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed

    Location

    Stayed in January 2024

  • Reviewed: November 24, 2023

    8.0
    Our favourite place to stay in Greatfalls! We’ve been coming here for years.
    • Leisure trip
    • Couple
    • Executive Queen Room with Two Queen Beds
    • Stayed 2 nights

    Nothing

    Great location! We always enjoy a walk through the Meadow Lark neighborhood, along the golf course.

    Stayed in November 2023

  • Reviewed: November 23, 2023

    8.0
    Comfy beds, good sized rooms and friendly staff.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast could have been better when we were there. Eggs were strange and luke warm and only vanilla yogurt. Next morning we went out. Cereal and milk were ok.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    8.0
    Easy access to I-90
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Not a bad breakfast. Easy access to I-90

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Executive Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room was warm no fan or room AC

    Nice hotel, well kept

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The hallways we unkempt. Maybe short staffed?

    Restaurant and lounge was nice and food was delicious 😋

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was a birthday party poolside with at least 10. 12 year old boys who literally took over the pool and hot tub. Very disappointed that my granddaughter could not swim!!

    Room was clean. Bed was so comfortable!

    Stayed in November 2023

  • Reviewed: November 5, 2023

    8.0
    Good hotel but could use some improvements
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    My first room shower was broke off the wall the first night and it still wasnt fixed after the second day with absolutely no communication from staff about progress so had to switch rooms at night with two little girls. Not fun. All staff could definitely use hospitality training. No one acknowledges visitors or even smiles

    Loved the pool area. Shower had good water pressure

    Stayed in November 2023

  • Reviewed: September 19, 2023

    8.0
    Facility was clean and presentable. Carpet on stairs, chair in room a little worse for wear.
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night

    Would have probably chosen another place because the pool and hot tub were closed due to maintenance. I was planning on using them and was disappointed that it wasn't available. Had I known I would have stayed at a cheaper hotel without a pool.

    I was familiar with the hotel and its amenities. I have stayed in the past and the price was fair for those amenities. Location was great and near where I had to go in town.

    Stayed in September 2023

  • Reviewed: September 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No safe in room

    I was quite even when it was a busy

    Stayed in August 2023

  • Reviewed: September 4, 2023

    8.0
    The stay was okay
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool and hot tub closed one of my reasons for booking there was for the pool and hot tub

    Good parking and restaurant in the motel

    Stayed in September 2023

  • Reviewed: September 4, 2023

    6.0
    Good enough place for a visit.
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Two Queen Beds
    • Stayed 2 nights

    There was a wedding reception in an open ballroom which was right next to our room, we were not made aware of the music and party was loud. The hot tub was lukewarm and water very murky.

    Location was good. Rooms were fine, a little beat up but not too bad.

    Stayed in August 2023

  • Reviewed: August 27, 2023

    8.0
    Our stay was very pleasant and we would stay there again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    The hallway carpet was quite dirty and the entrance by our room (for the first part of our stay which was the week before) was littered and did not get cleaned for 4 days. I am a caretaker for the apartment building where we live in Minneapolis so was very aware of this.

    The food was very good as was the cost for breakfast. The room was clean and comfortable. Any problems were dealt with immediately which really impressed us. I loved having laundry facilities available.

    Stayed in July 2023

  • Reviewed: August 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Hot tub needing work

    court yard

    Stayed in August 2023

  • Reviewed: August 15, 2023

    7.0
    Staff where awesome and very helpful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hallway carpets are very stained and dirty

    Location was great Restaurant and bar on site

    Stayed in August 2023

  • Reviewed: August 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities are old and broke at places. Doors did not work, pass locks, and keys did not work, and the facility needs a fairly major renovation.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Only there for 10 hours basically to sleep-
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Other guests were drunk and rowdy in the hall as we were trying to get to sleep at 1 a.m.

    It was great to have the option pf breakfast on location. Good breakfast )after 10 a.m.. we had arrived late and slept in.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    Great Falls is not a town full of good lodging so this was actually one of the best
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was really awful...served room temp...sent back for warming...bacon came back burned. Hot tub was almost milky, pool fine...but, i ended up with swimmer's itch so question the sanitation 🤢. Looked under the bed for dog bowl and found lots of dust and a bit of trash

    Beds were comfy, TV channels abundant with cc availability, Irish nachos in the bar were stellar

    Stayed in August 2023

  • Reviewed: August 7, 2023

    7.0
    A clean, comfortable hotel
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 1 night
    • Submitted from a mobile device

    The back parking lot access door did not lock so we were a little concerned about security. Outside the back door the garbage was filled to overflowing which was not a pleasant welcome.

    Our room was clean and comfortable. Staff were helpful.

    Stayed in August 2023

Showing 1 - 25

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