120 Christmas Tree Lane, Pigeon Forge, TN 37863, United States of America
#157 of 458 hotels in Pigeon Forge
Guests' ChoiceBased on 319 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.4
Staff
8.7
Value for money
7.9
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: June 2, 2024
Amy
United States of AmericaPrice continues to get higher and higher.
Breakfast was ok, but it used to be bigger selection.
Stayed in June 2024
Reviewed: May 30, 2024
Evelyn
United States of Americathere was nothing that we didn't lide
All of the above was very good
Stayed in March 2024
Reviewed: May 23, 2024
Richard
United States of Americabreakfast
room was nice it was easy to get in and out of area
Stayed in April 2024
Reviewed: April 24, 2024
Jones
United States of AmericaThe dining room needs more room.
Breakfast was good and parking was free. Location was excellent.
Stayed in March 2024
Reviewed: April 14, 2024
Artimes
United States of AmericaI noticed a red stain on the sheet on the box spring of one of the beds. The lamp shade had a noticeable stain all around it.
Coffee was available in the lobby at all times. The hotel lobby smells awesome. Our room was clean and comfortable.
Stayed in April 2024
Reviewed: April 13, 2024
Katie
United States of AmericaVending machine would have been nice. There was a "market" in the lobby but drinks & snacks were outrageously priced.
Staff was friendly, helpful, & kind. We liked the location. It was close to everything, but set back from the road enough to feel safe & comfortable. Nice breakfast every morning- muffins, scrambled eggs, sausage, oatmeal, waffle maker, yogurt, juice, milk, fruit. Elevator. Large closet space also a plus.
Stayed in April 2024
Reviewed: April 8, 2024
Bryson
United States of AmericaThe hotel corridors seemed dark.
The staff was friendly and helpful.
Stayed in April 2024
Reviewed: April 7, 2024
Quincy
United States of AmericaRelease of the security deposit has taken entirely too long. Still haven’t have received it.
Comfortable and clean
Stayed in March 2024
Reviewed: April 1, 2024
Daniela
United States of AmericaBreakfast seemed lack luster. I also wish there were real cups instead of paper cups in the hotel rooms.
I liked that the hotel was close to a lot, but not directly off of parkway. It was a little quieter but still close enough to all of the things we wanted to do.
Stayed in March 2024
Reviewed: March 24, 2024
Nikki
United States of AmericaBathroom light didn’t work. Told the front desk people and said they already knew but couldn’t do anything about it because the maintenance worker wasn’t there. Didn’t offer us a different room or anything so we stayed the night with no light in the bathroom.
Great location. nice room
Stayed in January 2024
Reviewed: February 26, 2024
Wayne
United States of AmericaAll good
Loved it
Stayed in February 2024
Reviewed: February 8, 2024
Micheke
United States of AmericaThere wasn't a hair dryer in my room. Most hotels have them so I didn't pack one.
Location to activities and I loved the scenery from my room. Great breakfast selection. Friendly staff.
Stayed in February 2024
Reviewed: January 9, 2024
Donnie
United States of Americagood locations
Stayed in January 2024
Reviewed: December 6, 2023
Bathalter
United States of AmericaEverything was good.
Stayed in December 2023
Reviewed: November 25, 2023
Michael
United States of AmericaN/A
Need more choices, add bacon, location is good just a little small.
Stayed in November 2023
Reviewed: November 13, 2023
Michele
United States of AmericaAppreciated convenience of breakfast and coffee but it was okay. The Shower head in room low quality. Couldn't move it and pressure and stream subpar for me. I'm tall.
Friendliness of staff, cleanliness of facility, comfort, location.
Stayed in November 2023
Reviewed: November 6, 2023
Stacey
United States of AmericaNo dislikes
Loved the location. We went to Dollywod. It was close to all attractions and food places
Stayed in September 2023
Reviewed: August 5, 2023
Hamm
United States of AmericaThe way it was explained to work the jacuzzi didn’t really make sense and neither did the location of how to actually turn it on with the knob being on the other side of the wall? Not to mention we had a light switch that did nothing as far as we knew. The room layout is not amazing but there isn’t much you can do with that.
The staff were amazing! I don’t remember his name but one of the front desk guys was always so nice, and I think his name was dean one of the maintenance people was very helpful!
Stayed in August 2023
Reviewed: August 1, 2023
Phyllis
United States of AmericaNothing
Very good
Stayed in July 2023
Reviewed: July 31, 2023
Joni
United States of AmericaGetting hot water was a problem. The water was warm, but not hot. I had the same problem at an airbnb. Not suprised it happened here.
Great Location! Close to "The Island" (Tip: You can use Teaster Ln to access "The Island" so you don't have to enter through the main parkway). Excellent Staff! They were very accommodating. Overall, it was a nice stay!
Stayed in July 2023
Reviewed: July 21, 2023
Kaucher
United States of AmericaKids under 14 / 10 left in pool without the parents. Maid forgot our room one day. I let the front desk know and they reported to management. We received service the next day.
Stayed in July 2023
Reviewed: July 2, 2023
James
United States of AmericaMaid service didn’t keep are room clean and we had to get towels each day when we get back to are room for the evening. Because there would only be two in the room also never made are beds or change them. And we was there for a week!
Close to everything!
Stayed in June 2023
Reviewed: June 26, 2023
Bob
United States of Americavery poor design on bathroom, door should be installed outside of lavatory area, not just outside of shower and toilet area, hate that design because of no privacy when getting out of shower
breakfast was good location was great
Stayed in June 2023
Reviewed: June 4, 2023
Christie
United States of AmericaLamp shade in our room was stained and needed to be changed out.
Breakfast was good. Staff was excellent. Room was very quiet, pool with slide was great, location was great, trundle bed was great for my son. Room size was good too.
Stayed in June 2023
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