Breakfast, for an establishment of this calibre I felt breakfast let it down. Tea, coffee and juices out of a machine! They had plenty of staff on hand so why couldn’t they do tea pots and carafes for beverages. Poor layout of the breakfast table made it hard to serve food and access the hot food. Room was clean, modern with a view but expected larger especially for the cost.

Location, clean.

Stayed in May 2024

Cleaning of shower room could have been more thorough. Washbasin always felt scummy. Overflow black mildew. Taps not well cleaned around base. No toilet brush. No extra toilet roll left on last day. Had wash in shower. No shower/shampoo provided.

Amenities good. Quiet. Sea view.

Stayed in May 2024

Shower pressure a little disappointing considering rainfall type of head and too close to the wall requiring you to get right up to the controls. Separate shower on side did give alternative. Only eggs on offer at breakfast was scrambled. If alternatives were available there was nothing to indicate this. Decor in bar was mixed and some chairs and tables appeared cheap and shabby and out of character with the hotel.

Large comfortable bedroom, table and chair sitting area, a desk and a settee gave a space for all needs. Bathroom spacious with walk in shower and large thick towels. Breakfast good mix of continental and full English. Food available in bar was excellent quality. plenty of space in the car park. nice view even though we faced inland.

Stayed in May 2024

The heat in our room at night was unbearable. The air conditioner was set at 18 degrees and did not cool the room at all. We had the windows open all night. The heat from the heated towel rails in the bathroom was excessive no way to turn down or off. Had to keep the bathroom door closed. No shelf in the shower, every thing had to go on the floor. Biggest problem the safe, fitted in the floor of the wardrobe, difficult to get at unless you lay on the floor.

The room and bathroom were a good size . Having a mini fridge was useful. Large bed but not the most comfortable. Nice to have sitting area. Breakfast was very good plenty of choice.

Stayed in May 2024

Nothing springs to mind

The property has been updated since our last visit when it was tired and dated

Stayed in May 2024

Vary nice hotel which we will certainly use again in the future.

Stayed in May 2024

Nothing.

Everything. A great place to stay.

Stayed in May 2024

Clean and very helpful staff.

Stayed in May 2024

There wasn’t any travel size toiletries, we stayed unexpectedly so had nothing with us, we were very surprised that they wasn’t supplied at a hotel of your standard and when we asked at reception was told they had nothing

It was lovely

Stayed in May 2024

Room stuffy overnight

Position on sea front very good rooms although a little stuffy at night had to open window couldn’t get air conditioning at night but apart from that room very good and also car parking very good and has very nice swimming pool and jacuzzi

Stayed in May 2024

Fresh fruit was not nice plums awful & bananas very last minute old to soft

Lovely brekkie !! A bit crowded when busy to do coffee or tea

Stayed in May 2024

The room was not really cleaned and the bed was so uncomfortable, like sleeping on concrete , the TV worked on and off and it would have been nice to have some tea bags rather than 1 fruit tea, a biscuit to nibble on would have been nice also, along side some water, the tap at the sink in the bathroom constantly dripped, overall I don't think the room was worth £215 , I was later told by receptionist that they could have given wedding discount for room, again this would have been nice to know before and for other guests, when enquiring. Apart from an amazing wedding , room stay was very disappointing, I have stayed in better cheaper hotels such as Holiday inn etc

We stayed due to it being my sister's wedding , the ballroom and champagne bar were beautiful, the ceremony was lovely and the food was amazing except the evening buffet that was far to dry and hard to eat, breakfast was delicious the next day and staff were so helpful.

Stayed in May 2024

Breakfast juice as Orange not good flavour. Didn't think we had to order fried eggs separately so no takers. Should have had less scrambled and introduced fried or poached eggs to hand.

Lovely sea view room. Very full breakfast choices hot and cold.

Stayed in May 2024

The breakfast buffet was tricky to serve as the lids weren't on a spring. You were holding a plate, putting a lid on top of something else (stopping the next person using that vessel) then serving yourself. Basically, a two man job to make it easier!

The location was great. The room was large and the bed was comfortable! Wish I'd requested a walk in shower.

Stayed in May 2024

The instructions for the safe were inside the door of the safe close to the floor in the wardrobe where it was dark so you could not see them. Had to ask maintenance to assist - they were very prompt and helpful.

Lovely sea view room with a really comfy bed and plenty of room.

Stayed in May 2024

Cost of food and drink.....a sandwich not in ciabatta bread for £13.....cost if drinks extortionate les to drinking less for myself and others

The setting and rooms were lovely. The hardness of mattress led to uncomfortable sleep but others in group sed their mattress was too soft !!! Cant please everyone i know

Stayed in May 2024

Being above the ballroom on a Saturday night music was very loud. The floor shock with the drum and bass music. It didn’t matter as we didn’t get back to our room until 23.30 and we had to wind down. The music did stop at midnight but if I had to get up early in the morning. I would have not been pleased !!

Clean. Comfortable bed

Stayed in May 2024

Music! It was almost unbearable, I.e modern jazz in Coast and for breakfast

Location, good in Coast and breakfast, amenities

Stayed in May 2024

Friendly efficient staff . Good breakfast clean .

Stayed in April 2024

Spa was in need of good clean Changing rooms, toilets, floors and overall run down and grubby Steam room smelt of drains

Stayed in April 2024

Room could have been cleaner. Coffee machine disgusting. Although requested no cleaning during the stay the soap, tea/coffee/milk could have been refreshed. Clean cups would have been a bonus

Comfortable room. Spa facilities good. Location good. Sea facing room a bonus

Stayed in April 2024

Tiny ancient lift when we booked thought we had opted in for breakfast was shocked at end of break to pay for breakfast Price of evening meals v expensive - chose not to eat

Views staff spa pool chandeliers car park

Stayed in April 2024

Nothing of note. The hotel is very pleasant and an ideal place to stay in Hythe. For someone who is not good at walking it is a little on the periphery of the town centre.

The room was spacious and had an excellent sea view. The hotel was quiet and restful. The bar was good and we had a bar meal that was very good. We did not have time to use the spar and restaurant. Car parking was excellent with plenty of spaces.

Stayed in April 2024

bar area need redisigned upgraded

breakfast great, rooms clean, staff friendly helpful

Stayed in April 2024