Swimming pool and jacuzzi looked tired, could do with a makeover. On the whole a very nice experience

Breakfast was great!

Stayed in June 2024

The breakfast! without doubt one of the worst hotel breakfast experiences of my life. Even Premier Inn nail this better. The drab room itself, the fact that breakfast buffest was on trestle tables, the food (choice and quality), the staff - literally everything about the breakfast experience was rubbish. Hotels need to remember that guests judge the restaurants in the hotel based on their breakfast experience. for this reason, if i was to stay again, i would not book breakfast and i would not chance the bar/restaurant food.

The spacious room, the spa and the location were all lovely. Comfy bed. great nights sleep. The staff at the Spa and in the bar also very helpful. I felt that the person on reception what checked me in was a little impatient.

Stayed in June 2024

two complaints:- on the evening of the 11th at the bar there were no shot glasses for a G&T so the drink was served in a tumbler,the glass was dirty and when I returned the drink the new G&T was served in a large wine glass. I remarked to the attending manager that this was unacceptable for such a hotel. The other thing was that the excellent breakfast which was self service sometimes attracted a service charge and other times not (we paid for our meals each time)

The coast restaurant was excellent , our room met our requirements and the hotel generally was impressive.

Stayed in June 2024

Being stung for full price meal when we had set up the £35 set menu

Nice location Beware the £35 dinner menu they say they have it and then you end up paying full price. The food is lovely though The shower and the air con need a degree in engineering Bed was comfy

Stayed in June 2024

The staff member at breakfast kept following us around and was being quite rude, was very uncomfortable

Beautiful place to stay, amazing views from our room, spa very clean, breakfast was so yummy

Stayed in June 2024

The way we saw our bills we had to query a lot

The bed was very comfortable

Stayed in June 2024

Disapointed the Moet bar wasnt open during the week. The main bar was very poor compared to the rest of the hotel. It didnt smell very nice either and was quite dirty. We ordered a portion of scones and wasnt given any plates. When i asked for plates the young lady that was working in there looked at us like we was mad. She was the one and only member of staff during our stay that was rude and miserable. She never said please or thank you once. I didnt go in the bar again.

Beautiful hotel. Stunning location on the beach. The staff were lovely. Coast resturant was very good, good quality food and lots of it. Our suite was huge over looking the sea. Very relaxing stay.

Stayed in June 2024

No cleaning of room or making of bed. Dirty cups left in room as no room cleaning.

Location.

Stayed in June 2024

Spa needs a re vamp,. but still nice enough

Beds were comfy

Stayed in June 2024

Good all round breakfast.. Good comfortable bed.

Stayed in May 2024

Rooms to hot with air con and windows open on level 4 asked for different sheets which helped alittle breakfast was rather basic didn't see no.porridge

Location Spa swimming etc

Stayed in June 2024

Lifts were small , out of order and slow , bar had limited drinks , food wasn’t that great and breakfast was poor for price of stay The table we sat for dinner had a foot print on so wasn’t clean

Location and room

Stayed in June 2024

Bar and restaurant were quite expensive with an unexpected extra 12.5% surcharge.

Beautiful hotel with spacious bedroom and lovely bathroom. A very nice restaurant on site and a bar which is handy as there isn't much else nearby.

Stayed in May 2024

bigger fruit choice at breakfast

Lovely large room overlooking the sea. Great breakfast and facilities. Plenty of car park spaces.

Stayed in May 2024

Check in,4pm to late.

Diner and bed.

Stayed in May 2024

The staff need much more training to make the customer feel welcome and perform tasks more efficiently. One suspects poor management.

The breakfast was poor. Machine juice and machine are not acceptable. Poor range of cooked, especially for vegetarians and any special diet. One expects fresh fruit salad, local yoghurt and a greater variety of cereals with toppings and perhaps a compote. The service for our porridge and eggs was very poor,

Stayed in June 2024

Iron in room was not moved ti clean the room to a better standard. Large towels had some holes in them. Could do with more bar staff, as had to wait multiple times at all bars especially for Rod Stewart night.

Room was fine, food was ok.

Stayed in June 2024

WELCOME wasn't good and general feel of the hotel was efficient but not particularly friendly or welcoming

Breakfast was very good. Hotel presented very well

Stayed in May 2024

Some of the service in the dining room

The room was up to date and spacious .

Stayed in May 2024

No lounge, bar had air conditioning on so was cold, no atmosphere in bar area or dining room, breakfast was poor (cold beans, no sign or staff to inform that alternative eggs were available rather than scrambled watery eggs, coffee 2/5). Staff never mentioned golf/spa/pool

Location, short walk to beach, history

Stayed in May 2024

The music in the bar!

Very nice large clean room. We booked the hotel because it was close to the tunnel. The next time we're in the UK we wouldn't hesitate to book this hotel again. The staff we met were all friendly and efficient.

Stayed in May 2024

My room was hot. On the 4th floor even with the air conditioning on it was a relief to get into the lift. There is a section at the end of the floor which just seems to be so hot. It was April - so it was not unbearable. However, I would not want to stay in my room from May onwards without knowing that the aircon issues had been resolved. The gym was manned by a really helpful guy and it has lots of equipment. It is very uninspiring though - you are in a basement in a room with no windows if you are using cardio equipment. The weights room was well equipped, but in a very bland room with no windows and no Aircon. I decided to only use it once and get my exercise walking.

The locations is stunning. Great for walking and even for access to Hythe. The bar food Menu was perfect for me of an evening. The fridge in the room was a bonus and I really appreciated it. Every member of staff I spoke to was well informed and seemed to be given the opportunity to do a good job.

Stayed in May 2024

Atmosphere in the bar and being charged £5 for a bathrobe and a rattling door that was not fixed after we reported it.

Location, car park, look and feel of the structure.

Stayed in May 2024

Our room was on the fourth floor. There was a lot of noise from the roof area above our room which made the room shake. Was so bad that in the small bathroom it felt like I was on a ferry in motion. Additionally the air conditioning displayed an error code which I reported to reception.

Location next to the sea. Large parking area. We had stayed there previously.

Stayed in May 2024